Terms and Conditions

1.Reservations

A reservation is confirmed once we issue written confirmation and receive any payment required at the time of booking.

Your confirmation identifies the villa, dates, guest numbers, price, included services, payment schedule and applicable booking conditions.

The person making the reservation must have legal capacity to enter into the booking agreement and be authorised to make arrangements for the accompanying guests.

2.Prices and payments

The booking quotation shows the applicable currency, accommodation charges, taxes and mandatory fees. Optional services are charged separately unless expressly included.

Payment amounts and deadlines are stated before booking and in your confirmation. Any security deposit must also be disclosed before booking.

If a payment is overdue, we may cancel the reservation after notifying you and allowing a reasonable opportunity to pay. Any cancellation charge remains subject to the agreed Cancellation Policy and applicable law.

3.Cancellations and booking changes

Our Cancellation Policy forms part of these terms.

Changes require written approval and may involve different prices or availability. The terms accepted when your booking was made apply to that reservation unless you agree to a change or the law requires otherwise.

4.Check-in and check-out

Check-in and check-out times are stated in your booking confirmation.

Early check-in and late check-out require prior approval and may involve a charge disclosed before you agree.

Guests may be required to provide identification and information necessary for lawful guest registration.

5.Occupancy and visitors

The maximum occupancy stated for the booked villa must not be exceeded.

Only registered overnight guests may stay unless we approve otherwise. Visitors must comply with the house rules and any visitor arrangements disclosed before booking.

6.House rules

Guests must follow the house rules supplied before booking, including rules concerning noise, smoking, pets, visitors and events.

Parties, commercial shoots and organised events require prior written approval.

Guests must respect neighbouring properties, use the villa lawfully, and avoid conduct that threatens safety or causes unreasonable disturbance.

For serious or repeated breaches, we may require the conduct to stop or, where proportionate and legally permitted, end the stay. Any refund or charge will be determined under the booking terms and applicable law.

7.Care of the villa and damage

Please treat the villa, furnishings and equipment with care and report damage or faults promptly.

The booking guest is responsible, to the extent permitted by law, for reasonable and evidenced losses caused by damage, missing items or exceptional cleaning attributable to the booking party or its visitors. Ordinary wear and tear is excluded.

We will explain any proposed charge and provide supporting evidence. Any deduction from a security deposit will be itemised, and the remaining balance returned according to the deposit terms disclosed before booking.

8.Safety

Guests must follow safety instructions and use facilities responsibly. Children require appropriate adult supervision, particularly near swimming pools and stairs.

Please tell us before booking about accessibility needs or other requirements so we can confirm whether the villa is suitable.

Report urgent safety concerns immediately using the contact details in your booking confirmation.

9.Services and maintenance

Included facilities and services are those described for your reservation. Additional services are subject to availability and any agreed charges.

We may arrange necessary maintenance during a stay and will seek to minimise disruption. Staff access will be arranged with reasonable notice where practical, except for emergencies or urgent safety matters.

If an important advertised facility becomes unavailable, contact us promptly so we can address the issue and consider an appropriate remedy.

10.Problems during your stay

Please report accommodation problems as soon as reasonably possible, allowing us an opportunity to investigate and resolve them.

This reporting request does not remove any statutory rights or applicable platform protections.

11.Events beyond our control

Events such as natural disasters, government restrictions or utility interruptions may affect a stay. We will communicate material issues and take reasonable steps to reduce their impact.

If we cannot provide the booked accommodation, the cancellation provisions concerning cancellation by Villa Rice apply. If accommodation remains available but your travel is disrupted, the guest cancellation terms apply, subject to mandatory law.

12.Liability

Each party remains responsible for loss or damage for which it is legally liable.

Nothing in these terms excludes liability for fraud, wilful misconduct, negligence where it cannot lawfully be excluded, or any mandatory consumer rights.

Guests should take reasonable care of their belongings and consider suitable travel insurance.

13.Privacy

Personal information is handled according to our Privacy Policy.

14.Third-party bookings

Reservations through Airbnb or other platforms are also governed by the conditions attached to that reservation.

These terms do not override platform cancellation rules, refund protections or mandatory legal rights. Any additional property conditions must have been disclosed before booking.

15.Governing law and disputes

These terms are governed by Indonesian law, subject to any mandatory protections that apply.

Please contact us first so we can seek a fair resolution. If a dispute remains unresolved, either party may use the courts, consumer dispute bodies or other procedures available under applicable law.

16.Contact

Legal operator: Stated in your booking confirmation

Business address: Kerobokan, Bali, Indonesia

Booking and guest enquiries: rik@nivaregroup.com

Telephone / WhatsApp: +6287849663446

Website: villaricebali.com