Cancellation Policy

1.Direct bookings

This policy applies to reservations of fewer than 28 consecutive nights made directly with Villa Rice, unless different terms are clearly provided and accepted before booking.

Full-refund window: You may cancel within 24 hours of your reservation being confirmed for a full refund, provided your reservation was confirmed at least seven days before the scheduled check-in time.

Outside this window:

Cancellation charges are calculated against the total accommodation charge for the reservation, not only the amount paid as a deposit.

For cancellations before check-in, separately charged cleaning fees and services that have not been provided will be refunded, except for any third-party service cancellation charges disclosed and accepted before booking. Taxes will be refunded or retained as required by applicable law.

2.Cancellation requests and deadlines

To cancel a direct booking, contact rik@nivaregroup.com, quoting your reservation number and the name used for the booking.

The cancellation takes effect when your request reaches the designated contact address. We will provide written confirmation.

All deadlines are calculated from the check-in time stated in your booking confirmation, using Bali time: Central Indonesia Time, WITA / UTC+8. Seven days means 168 hours before the scheduled check-in time.

3.Changes, no-shows and early departures

Date changes, reductions in the number of nights, and changes of villa are subject to availability and written approval. A request to change a booking does not suspend cancellation deadlines.

If a change cannot be agreed, the original reservation remains in place unless cancelled. Any cancellation or shortening of the original reservation is subject to this policy unless we agree otherwise in writing.

No-shows and unused nights following early departure are non-refundable, subject to applicable law.

4.Reservations through Airbnb or other platforms

For reservations made through Airbnb or another booking platform, the cancellation terms and platform rules attached to that reservation apply. Please submit cancellations through the platform where you booked.

This direct-booking policy does not replace platform refund protections or other mandatory rights.

5.Longer stays and special rates

Reservations of 28 nights or more, and any special-rate reservations with different cancellation terms, require separate terms disclosed and accepted before booking.

6.Travel disruptions and exceptional circumstances

We recommend travel insurance covering cancellation, illness and travel disruption.

Personal circumstances, flight changes and transport delays do not automatically qualify for a refund outside this policy. We will consider exceptional requests individually, subject to applicable law and any agreed booking terms.

If Villa Rice cancels your reservation or cannot provide the booked accommodation, we will offer a full refund for accommodation and services we cannot provide. You may choose an agreed alternative instead. This does not restrict any additional rights available under applicable law.

7.Refunds

Approved refunds will be returned to the original payment method where possible. We aim to initiate refunds within 10 business days after confirming eligibility. Your bank or payment provider may require additional processing time.